Question 1

What is an AI chatbot?

Accepted Answer

A chatbot is an AI-powered tool that answers questions, collects contact details, and generates leads and sales through your website, all automatically.

Question 2

Is SmarterBots GDPR compliant and is my data safe?

Accepted Answer

Yes. SmarterBots is committed to GDPR compliance, ensuring that your data is handled in accordance with applicable data protection regulations. Robust security measures are in place to protect personal information from unauthorised access.

Question 3

Do I need to write responses myself?

Accepted Answer

No. Your bot is trained using your existing website content and refined by our team. You do not need any technical setup.

Question 4

Can I integrate it with my custom backend system?

Accepted Answer

Yes. SmarterBots can integrate with backend systems that expose data via API endpoints, including checking product availability, order status, ERP information, or customer account balances.

Question 5

Is there support for other languages?

Accepted Answer

Yes. SmarterBots can be trained in multiple languages and can answer in the language of the question by default.

Question 6

Do SmarterBots work on mobiles?

Accepted Answer

Yes. SmarterBots works on mobiles, tablets and desktops. It is fully responsive and adapts to the screen size.

Question 7

Which AI models do SmarterBots use?

Accepted Answer

SmarterBots uses a range of AI models from providers including OpenAI and Google, depending on the functionality required.

Question 8

Can I add more data capacity to my package?

Accepted Answer

Yes. Add-ons can include extra chatbots, extra admin users, additional language support, extra message credits, retraining sessions, and priority support upgrades.

Question 9

Will the chatbot make up answers?

Accepted Answer

SmarterBots can be configured not to guess when information is unavailable. If it is unsure, it can say that it does not know and invite the visitor to leave their contact details for follow-up.

Question 10

What happens if it does not know the answer?

Accepted Answer

When a question falls outside its knowledge base, SmarterBots can flag it for review in your AI Insights Overview so you can decide whether to add that information to your website or train the bot to handle it next time.

Question 11

Can I see what people are asking?

Accepted Answer

Yes. You can access a secure dashboard to review chat logs and see what visitors are asking, subject to your data and privacy settings.

Question 12

How does the chatbot utilise AI?

Accepted Answer

SmarterBots uses artificial intelligence to understand the intent behind questions, match them to relevant business information, and deliver natural responses.

Website Chatbots for UK Small Businesses: The Complete 2026 Guide | SmarterBots

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