What is an ai chatbot?

A chatbot is an AI-powered tool that answers questions, collects contact details, and generates leads and sales through your website, all automatically.

Is SmarterBots GDPR compliant and is my data safe?

Yes, SmarterBots is committed to GDPR compliance, ensuring that your data is handled in accordance with European data protection regulations. Robust security measures are in place to protect personal information from unauthorised access.

Do I need to write responses myself?

No. Your bot is trained using your existing website content and refined by our team. You do not need any technical setup.

Can I integrate it with my custom backend system?

Yes. SmarterBots can integrate with backend systems that expose data via API endpoints, including checking product availability, order status, ERP information, or customer account balances.

Is there support for other languages?

Yes. SmarterBots can be trained in any language and can answer in the language of the question by default.

Do SmarterBots work on mobiles?

Yes. SmarterBots works on mobiles, tablets and desktops. It is fully responsive and adapts to the screen size.

Which AI models do SmarterBots use?

SmarterBots uses models including OpenAI GPT-4o, GPT-4o mini, GPT 4.1, GPT 4.1 mini, o3, o3 mini, and Google Gemini 2.5 Flash, Gemini 2.0 Flash, and Gemini 1.5 Pro, depending on the functionality required.

Can I add more data capacity to my package?

Yes. Add-ons include extra chatbots, extra admin users, additional language support, extra message credits, retraining sessions, and priority support upgrades.

Will the chatbot make up answers?

No. SmarterBots does not invent responses or guess information. If it is unsure, it can be trained to say it does not know and invite the visitor to leave their contact details for follow-up.

What happens if it does not know the answer?

When a question falls outside its knowledge base, SmarterBots flags it for review in your AI Insights Overview so you can decide whether to add that information to your website or train the bot to handle it next time.

Can I see what people are asking?

Yes. You can access a secure dashboard to review full chat logs and see exactly what visitors are asking.

How does the chatbot utilise AI?

SmarterBots uses artificial intelligence to understand the intent behind questions, match them to the most relevant information on your website, and deliver natural, accurate responses. The AI improves through real interactions and updates over time.

AI Chatbots

for Ecommerce Customer Support

and Sales

Powered by ChatGPT and Gemini

Built to Help Ecommerce Stores Sell More, Support Faster and Work Smarter

SmarterBots gives ecommerce businesses more than a basic website chat feature. It acts as a 24/7 sales and support assistant, helping customers buy with confidence, reducing repetitive admin and connecting with the systems that keep your store running.

Visit Demo Site

What is an ecommerce AI chatbot?

An ecommerce AI chatbot is a website assistant that helps shoppers get instant answers while they browse. It can answer product questions, recommend suitable items, explain delivery and return information, reduce abandoned carts, support order queries and connect with ecommerce platforms such as WooCommerce and Shopify.

Who is it for?

SmarterBots is suitable for ecommerce stores that receive repeated product questions, customer support enquiries, delivery queries, order status questions or abandoned baskets. It is especially useful for stores selling products where customers need guidance before buying, such as homeware, furniture, skincare, clothing, gifts, food and drink, supplements, beauty products, equipment, parts or made-to-order items.



Product Guidance That Feels Personal

Help shoppers find the right product faster by answering natural questions about size, style, suitability, ingredients, materials, compatibility or use.

Good for: reducing bounce rate, increasing sales and building client confidence.



Reduce Repetitive Admin & Improve Customer Support

Handle common ecommerce questions instantly, from delivery times and returns to order updates, product availability, payment options and store policies, so your team spends less time answering the same queries

Good for: reducing support workload, speeding up customer responses and freeing your team to focus on higher-value tasks.



Reduce Cart Abandons

Step in when shoppers hesitate by answering last-minute questions about delivery, returns, sizing, product suitability or checkout concerns before they leave without buying.

Good for: recovering potential lost sales, improving conversion rate and making more of your existing website traffic.



Order Tracking & Support

Give customers quick answers about their order status, delivery updates, returns process and next steps, without them needing to contact your team directly.

Good for: reducing “where is my order?” enquiries, improving customer experience and saving time on routine post-purchase support.

Visit Demo Site



Customer Insights

Understand what shoppers are really asking before they buy, from repeated product questions and delivery concerns to sizing uncertainty, missing information or common objections.

Good for: improving product pages, strengthening FAQs and spotting the friction points that may be costing you sales.



Product Recommendations & Upselling

Suggest relevant products, alternatives, bundles or add-ons based on what the customer is looking for, helping shoppers discover more of your range without feeling pushed.

Good for: increasing average order value, improving product discovery and helping customers find the best-fit option faster.



Realtime Inventory & Availability Checks

Answer customer questions about stock levels, product availability, restocks, variations and suitable alternatives, helping shoppers get the information they need without waiting for a reply.

Good for: reducing stock-related enquiries, helping customers find available products and preventing lost sales when items are out of stock.



Multilingual Customer Support

Help customers get answers in their preferred language, making it easier for international shoppers to ask product questions, understand delivery information and feel confident before buying.

Good for: supporting overseas customers, improving accessibility and reducing language barriers in the buying journey.

…..

Best plan for ecommerce stores: Smarter Growth

Smarter Growth is usually the best fit for ecommerce stores because it includes ecommerce integrations, AI-powered conversation insights, cross-conversation memory, custom AI actions via API or webhook, dashboard access and higher monthly message credits.

Smarter Plans

Get 2 months free with annual subscriptions. All prices are subject to VAT at the current rate.

Billed Monthly Billed Yearly

Save More

2 Months Free On Yearly Plans

Which plan is right for you?

Smarter Start

Best for:

Check Icon Small businesses and solo operators

Check Icon Capturing leads, answering FAQs, reducing admin

Check Icon Simple support needs with occasional updates

Check Icon Just getting started with automation

If you want a smart, reliable chatbot to handle enquiries and save time — without heavy tech — this is for you.

Smarter Growth

Best for:

Check Icon Growing teams or high-traffic sites

Check Icon Deeper automation, analytics, and optimisation

Check Icon E-commerce sites or service businesses with more complex workflows

Check Icon Multi-user support or bilingual audiences

If you want a chatbot that evolves with your business, integrates with your systems, and gives you data to act on — this is the one.





Smarter Start

£75 /Month (£2.50 a day)

One-off setup fee: £249

For businesses that want a reliable, intelligent chatbot to automate support and capture leads.

Train your bot with: website URLs, PDFs, Word docs, CSV, TXT, free text & Q&As
Smart chatbot widget with custom colours and avatar
Lead capture with email notifications
Conversation rating and chat history
Live chat (beta) with contact form fallback
Human support escalation via form
Training corrections for improved accuracy
Security controls: rate limiting & domain restriction
Share chatbot with team or clients
Access to advanced AI models (16k / 32k token contexts)
Basic analytics
1 chatbot
1 admin user
Unlimited training links
Up to 11 million characters per bot
2,400 monthly message credits
48-hour email support



Smarter Growth

£99 /Month (£3.30 a day)

One-off setup fee: £399

For Ecommerce & businesses ready to scale, automate more, and personalise every interaction.

Everything in Smarter Start plus:
Auto re-training (daily, weekly, or monthly)
AI-powered conversation insights & summaries
Cross-conversation memory
E-commerce integrations (e.g. WooCommerce, Shopify)
Add custom AI actions via API or webhook
Remove SmarterBots branding
2 chatbots
2 admin users
Up to 15 million training characters per bot
11,000 monthly message credits
24-hour email support
Dashboard access (optional)

Save More

2 Months Free On Yearly Plans

Which plan is right for you?

Smarter Start

Best for:

Check Icon Small businesses and solo operators

Check Icon Capturing leads, answering FAQs, reducing admin

Check Icon Simple support needs with occasional updates

Check Icon Just getting started with automation

If you want a smart, reliable chatbot to handle enquiries and save time — without heavy tech — this is for you.

Smarter Growth

Best for:

Check Icon Growing teams or high-traffic sites

Check Icon Deeper automation, analytics, and optimisation

Check Icon E-commerce sites or service businesses with more complex workflows

Check Icon Multi-user support or bilingual audiences

If you want a chatbot that evolves with your business, integrates with your systems, and gives you data to act on — this is the one.





Smarter Start

£750 /Year, SAVE £150

Setup fee: £249

For businesses that want a reliable, intelligent chatbot to automate support and capture leads.

Train your bot with: website URLs, PDFs, Word docs, CSV, TXT, free text & Q&As
Smart chatbot widget with custom colours and avatar
Lead capture with email notifications
Conversation rating and chat history
Live chat (beta) with contact form fallback
Human support escalation via form
Training corrections for improved accuracy
Security controls: rate limiting & domain restriction
Share chatbot with team or clients
Access to advanced AI models (16k / 32k token contexts)
Basic analytics
1 chatbot
1 admin user
Unlimited training links
Up to 11 million characters per bot
2,400 monthly message credits
48-hour email support



Smarter Growth

£999 /Year SAVE £198

One-off setup fee: £399

For Ecommerce & businesses ready to scale, automate more, and personalise every interaction.

Everything in Smarter Start, plus:
Auto re-training (daily, weekly, or monthly)
AI-powered conversation insights & summaries
Cross-conversation memory
E-commerce integrations (e.g. WooCommerce, Shopify)
Add custom AI actions via API or webhook
Remove SmarterBots branding
2 chatbots
2 admin users
Up to 15 million training characters per bot
11,000 monthly message credits
24-hour email support
Dashboard access (optional)

Which platforms does SmarterBots work with?

SmarterBots can work with websites built on platforms including WooCommerce, Shopify, WordPress, Wix, Webflow, PrestaShop and CS-Cart. Depending on the setup, it can be trained on product information, delivery details, returns policies, FAQs and store content, with more advanced integrations available through APIs or webhooks.

FAQ

Can SmarterBots help ecommerce customers choose the right product?

Yes. SmarterBots can answer product questions, explain options, compare suitable products and guide customers towards items that match what they are looking for.

Can an ecommerce chatbot reduce customer support enquiries?

Yes. SmarterBots can answer common questions about products, delivery, returns, policies, stock and order information, helping reduce repetitive enquiries before they reach your team.

Can SmarterBots help reduce abandoned baskets?

Yes. By answering last-minute questions about delivery, returns, sizing, suitability or checkout concerns, SmarterBots can help reassure customers before they leave the site.

Can SmarterBots connect with Shopify or WooCommerce?

Yes. SmarterBots can work with ecommerce platforms including Shopify and WooCommerce, with more advanced options available through APIs, webhooks and automation tools.

Can SmarterBots recommend products or upsell?

Yes. SmarterBots can suggest relevant products, alternatives, bundles or add-ons based on what the customer is asking about and the information available in your store.

Can I see what customers are asking before they buy?

Yes. SmarterBots can provide chat history and conversation insights, helping you spot recurring questions, buying objections and missing information on your product pages.

SmarterBots LogoLandscape (400 x 200 px)

Ready to engage your customers?

Choose your plan

Your customers expect instant answers. SmarterBots delivers intelligent conversations that convert, support, and impress – all on autopilot.

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