AI Agents
for Ecommerce Customer Support
and Sales
Powered by ChatGPT and Gemini
Built to Help Ecommerce Stores Sell More, Support Faster and Work Smarter
SmarterBots gives ecommerce businesses more than a basic website chat feature. It acts as a 24/7 sales and support assistant, helping customers buy with confidence, reducing repetitive admin and connecting with the systems that keep your store running.
Help shoppers get the answers they need before they leave your site. From product questions and sizing guidance to order support, returns and recommendations, SmarterBots helps ecommerce stores reduce friction, support customers faster and guide more visitors towards purchase
What is an ecommerce AI Agent?
An ecommerce AI agent (chatbot) is a website assistant that helps shoppers get instant answers while they browse. It can answer product questions, recommend suitable items, explain delivery and return information, reduce abandoned carts, support order queries and connect with ecommerce platforms such as WooCommerce and Shopify.
Who is it for?
SmarterBots is suitable for ecommerce stores that receive repeated product questions, customer support enquiries, delivery queries, order status questions or abandoned baskets. It is especially useful for stores selling products where customers need guidance before buying, such as homeware, furniture, skincare, clothing, gifts, food and drink, supplements, beauty products, equipment, parts or made-to-order items.
Product Guidance That Feels Personal
Help shoppers find the right product faster by answering natural questions about size, style, suitability, ingredients, materials, compatibility or use.
Good for: reducing bounce rate, increasing sales and building client confidence.
Reduce Repetitive Admin & Improve Customer Support
Handle common ecommerce questions instantly, from delivery times and returns to order updates, product availability, payment options and store policies, so your team spends less time answering the same queries
Good for: reducing support workload, speeding up customer responses and freeing your team to focus on higher-value tasks.
Reduce Cart Abandons
Step in when shoppers hesitate by answering last-minute questions about delivery, returns, sizing, product suitability or checkout concerns before they leave without buying.
Good for: recovering potential lost sales, improving conversion rate and making more of your existing website traffic.
Order Tracking & Support
Give customers quick answers about their order status, delivery updates, returns process and next steps, without them needing to contact your team directly.
Good for: reducing “where is my order?” enquiries, improving customer experience and saving time on routine post-purchase support.
Customer Insights
Understand what shoppers are really asking before they buy, from repeated product questions and delivery concerns to sizing uncertainty, missing information or common objections.
Good for: improving product pages, strengthening FAQs and spotting the friction points that may be costing you sales.
Product Recommendations & Upselling
Suggest relevant products, alternatives, bundles or add-ons based on what the customer is looking for, helping shoppers discover more of your range without feeling pushed.
Good for: increasing average order value, improving product discovery and helping customers find the best-fit option faster.
Realtime Inventory & Availability Checks
Answer customer questions about stock levels, product availability, restocks, variations and suitable alternatives, helping shoppers get the information they need without waiting for a reply.
Good for: reducing stock-related enquiries, helping customers find available products and preventing lost sales when items are out of stock.
Multilingual Customer Support
Help customers get answers in their preferred language, making it easier for international shoppers to ask product questions, understand delivery information and feel confident before buying.
Good for: supporting overseas customers, improving accessibility and reducing language barriers in the buying journey.
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Ready to engage your customers?
Your customers expect instant answers. SmarterBots delivers intelligent conversations that convert, support, and impress – all on autopilot.
FAQ
Can SmarterBots help ecommerce customers choose the right product?
Yes. SmarterBots can answer product questions, explain options, compare suitable products and guide customers towards items that match what they are looking for.
Can an ecommerce chatbot reduce customer support enquiries?
Yes. SmarterBots can answer common questions about products, delivery, returns, policies, stock and order information, helping reduce repetitive enquiries before they reach your team.
Can SmarterBots help reduce abandoned baskets?
Yes. By answering last-minute questions about delivery, returns, sizing, suitability or checkout concerns, SmarterBots can help reassure customers before they leave the site.
Can SmarterBots connect with Shopify or WooCommerce?
Yes. SmarterBots can work with ecommerce platforms including Shopify and WooCommerce, with more advanced options available through APIs, webhooks and automation tools.
Can SmarterBots recommend products or upsell?
Yes. SmarterBots can suggest relevant products, alternatives, bundles or add-ons based on what the customer is asking about and the information available in your store.
Can I see what customers are asking before they buy?
Yes. SmarterBots can provide chat history and conversation insights, helping you spot recurring questions, buying objections and missing information on your product pages.
Ready to engage your customers?
Your customers expect instant answers. SmarterBots delivers intelligent conversations that convert, support, and impress – all on autopilot.